Director, Partner Success
Remote
Full Time
Programs
Senior Manager/Supervisor
Director, Partner Success
*Due to the high volume of internal applicants, we are currently prioritizing internal applications.*
About Sandy Hook Promise
Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the life-saving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.
Commitment to Belonging, Community, Engagement, and Respect
SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and has a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply.
About the Role
As the Director of Partner Success at SHP, you will hold a key leadership position responsible for driving strategic initiatives and guiding cross-functional teams to ensure the success of our valued partners. Join us at SHP as the Director of Partner Success where you will have the opportunity to spearhead impactful strategies, lead a dynamic team, and contribute significantly to the success of our partners. Apply now to become part of our innovative and collaborative environment. Reporting directly to the Senior Director of Partner Success, you will lead the vision and goals of the Partner Success Team, with a focus on enhancing product knowledge, elevating partner experience, and fueling growth by expanding our market presence and boosting retention across programs.
Location
We are a U.S. based organization and most of our staff work remotely. This role will require 40% travel.
Job Responsibilities Include (but are not limited to)
- Lead, mentor, and cultivate a team of Partner Success Managers, fostering a culture of collaboration, accountability, and continuous learning.
- Manage team capacity, recruitment efforts, and professional growth initiatives.
- Execute partner engagement strategies to improve partner satisfaction and retention, while identifying opportunities for growth across programs and geographies.
- Partner with senior leadership to implement segmentation strategies and support models tailored to meet the needs of diverse K–12 partners, including districts, LEAs, and education organizations.
- Track and report on key partner success metrics, ensuring data accuracy and leveraging insights to improve service delivery and partnership outcomes.
- Monitor progress on strategic priorities, identify retention risks, and proactively address challenges.
- Support the development of scalable practices to enhance product knowledge and promote consistent, high-quality experiences for SHP partners.
- Build strong relationships with internal teams and external partners to align implementation strategy with broader SHP initiatives.
- Collaborate on funding initiatives—including Federal Grants and Foundation partnerships—by supporting the preparation of concept papers, presentations, and tracking grant deliverables.
- Represent SHP in partner meetings and conferences, advocating for partner needs and identifying trends to inform strategy. Travel as needed (up to 40%) to foster strong in-person relationships and ensure effective implementation and support.
- Other duties as assigned.
- A commitment to SHP's vision and values.
- 5+ years of experience in education, professional learning, partner success, or implementation leadership
- 2+ years of experience in a cross-functional or strategic role with demonstrated success leading multiple complex projects or programs.
- Strong relationship management skills and the ability to work effectively with internal and external stakeholders.
- Passion for improving K–12 education through high-quality, knowledge-rich curriculum
- Proficient in using tools such as Salesforce and other CRM or data tracking platforms.
- Familiarity with change management methodologies.
- Excellent written and verbal communication skills, with experience presenting to diverse audiences.
- Ability to synthesize partner priorities and align them with SHP services and solutions.
- High degree of initiative, adaptability, and resourcefulness in solving problems and navigating ambiguity
- Experience working with diverse populations and a demonstrated commitment to fostering inclusive, respectful, and supportive environments for all.
- Performs other duties as required.
The salary range for this position is $93,000-$103,000.
(SHP follows a strict internal rubric to help guide salary placement and ensure equitable pay amongst new hires and current staff. New hires should expect to be brought on at the start of the range, except in extenuating circumstances.The starting salary for this position is at $93,000).
- SHP offers a competitive benefits package, including:
- Unlimited PTO
- Flexible schedules
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program.
Additional Instructions
- Internal applicants have until Monday, June 16, 2025 to submit their application. Please contact HR once you have applied.
- To all other interested parties: due to a high volume of internal applicants, we are prioritizing these. If anything changes we will open up to the public. Thank you.
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. SHP does not make employment related decisions based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting multiculturalism and inclusion so that all SHP employees feel valued and respected. We believe deeply that a diverse workforce comprised of people of all beliefs, backgrounds, and life experiences who seek to prevent gun violence and stop the tragic loss of life will make SHP a stronger, more effective organization.
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