Part-Time Associate, Partner Success
Part-time Associate, Partner Success
About Sandy Hook Promise
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.
Commitment to Belonging, Community, Engagement, and Respect
SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply.
Travel Requirements
This role requires minimal travel (less than 10% of the time). Candidates should reside within a reasonable distance of a major airport to ensure efficient, cost-effective travel. Team members are expected to make thoughtful travel decisions that balance cost, convenience, and sustainability, including the use of public transportation or alternative options when appropriate.
About the Role
The Part Time Associate for Partner Success plays a critical role in ensuring smooth implementation and ongoing engagement for SHP’s K-12 partners. This position provides day-to-day virtual support, assisting with partner inquiries, troubleshooting issues, and maintaining accurate program data. The ideal candidate for this position will demonstrate the ability to work cross-functionally within the SHP organization. This position reports to the Director, Partner Success.
Job Responsibilities
- Provide daily virtual support to school district partners using SHP programs and services.
- Serve as the first line of troubleshooting for partner inquiries via email, chat, and ticketing systems.
- Coordinate onboarding and implementation activities for new partners in collaboration with the Implementation Team.
- Maintain and update knowledge bases, FAQs, and documentation for easy partner access.
- Track partner engagement, concerns, and implementation progress, including key milestones.
- Collect, enter, and manage partner success metrics and records within CRM or tracking systems.
- Assist with communication and logistics related to SHP program implementation.
- Support Account Management and other cross-functional teams with administrative or operational tasks.
- Stay informed about SHP offerings to provide accurate information and support.
- Use basic data literacy skills and perform additional duties as needed to support organizational goals.
- Perform other duties as assigned based on organizational needs.
Desired Skills and Experience
- Exceptional organizational/time-management skills and ability to juggle multiple tasks
- Demonstrated attention to detail and accuracy
- Demonstrated flexibility and ability to adapt to change
- Strong written and oral communication skills
- Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently
- Quick learner with demonstrated ability to use various types of technology, knowledge of Salesforce and presentation platforms a plus
- Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
- Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable
- Demonstrated understanding of how role and work fits into an organization and its mission
Benefits and Salary Range
- The salary for this position is $25 per hour.
- Hours: Part Time Partner Success
- The expected average workload is approximately 20-25 hours per week; however, weekly hours may vary based on the training needs of our partners, and a minimum number of hours cannot be guaranteed.
Application Instructions
- SHP Staff and Volunteers have until Wednesday, December 24, 2025 to submit their applications.
- All other applicants have until Wednesday, December 24, 2025 to submit their applications.
Equal Opportunity Employment
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. SHP does not make employment related decisions based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting multiculturalism and inclusion so that all SHP employees feel valued and respected. We believe deeply that a diverse workforce comprised of people of all beliefs, backgrounds, and life experiences who seek to prevent gun violence and stop the tragic loss of life will make SHP a stronger, more effective organization.