National Crisis Center Line Intake Support - Miami,FL

National Crisis Center Line Intake Support
*must be based in Miami,FL*
About Sandy Hook Promise
Sandy Hook Promise (SHP) envisions a future where all children are free from school shootings and other acts of violence. As a national nonprofit organization, SHP’s mission is to educate and empower youth and adults to prevent violence in schools, homes, and communities. Creators of the lifesaving, evidence-informed Know the Signs prevention programs, SHP teaches the warning signs of someone who may be in crisis, socially isolated, or at-risk of hurting themselves or others and how to get help. SHP also advances school safety, youth mental health, and responsible gun ownership at the state and federal levels through nonpartisan policy and partnerships.
SHP is led by several family members whose loved ones were killed in the tragic mass shooting at Sandy Hook Elementary School on December 14, 2012.
Commitment to Belonging, Community, Engagement, and Respect
SHP strives to ensure its culture and work environment reflect the values of belonging, community, engagement and respect. We actively seek to understand and respond to the diverse perspectives and lived experiences of individuals across socioeconomic backgrounds, rural and urban communities, and diversity of thought, in addition to traditional protected categories. We are committed to ensuring that every SHP employee feels heard, valued, and a true sense of belonging. SHP encourages individuals who share our commitment to these core values and to our mission to apply.
Hours and LocationThe National Crisis Center is located in Miami, FL.
The candidate must be willing and able to work at the Crisis Center as the Crisis Center operates 24/7/365, including day shifts, evening shifts, overnight shifts, varied shifts weekends and holidays. The Crisis Center Counselor must also be available to travel locally as needed.
About the Role
The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors. The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.
Job Responsibilities Include (but are not limited to):
- Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided).
- Ability to act rationally and decisively in high-stress or time-sensitive situations.
- Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters.
- Engage genuinely with end users (tipsters) to build trust and gather information.
- Utilize strong analytical skills to derive pertinent information in support of successful tip outcome.
- Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.
- Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time).
- Accurately and concisely communicate with clients, stakeholders, senior management and staff.
- Have a basic understanding of data literacy and willingness to use and refer to data.
- Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms.
- Perform regular, in-depth account management, tip audits and peer/self-performance evaluations.
- Promote the values and mission of Sandy Hook Promise, the SS-ARS program.
- Work and collaborate with teammates from across the organization as necessary.
- Other duties as identified given organizational needs.
- Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years’ experience in related fields.
- Proven analytical, problem-solving, organizational, typing and prioritization skills.
- Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics).
- Demonstrated attention to detail and accuracy.
- Self-starter with positive energy and flexibility in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software.
- A commitment to SHP's vision and values.
The National Crisis Center is 24/7/365, therefore it is an hourly position with shift differential. The starting rate for the Crisis Line Intake Support is $21.63/hour with an increase in pay once the training period is completed.
SHP offers a competitive benefits package, including:
- Unlimited PTO
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program.
- Internal applicants and SHP Volunteers have until Tuesday, July 15, 2025, to submit their application. Please email HR + TA once you have applied.
- All Miami-based applicants have until Monday, August 17,2025 to apply.
- Survey forms are being sent as a supplement to all applications. Please be sure to fill these out within 5 business days to ensure quicker processing.
SHP is proud to be an equal opportunity employer. We strive to be an employer of choice: where a diverse mix of talented people want to come and do their best work. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other protected characteristic. We are focused on promoting diversity, multiculturalism, and inclusion and believe deeply in having a workforce comprised of people of all beliefs and backgrounds who seek to prevent gun violence and stop the tragic loss of life. Members of all under-represented groups are encouraged to apply.